Mediation & Communication Skills Training Part II

Mediation & Communication Skills Training Part II


This training is perfect for professionals who work with individuals already as executive coaches, therapists, social workers, guidance counselors, RA’s in student dorms, hospice workers, elder care workers, social service workers and collaborative divorce practitioners. This is an easy way to add a new skill or service to your credentials.

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Learn the fundamentals of how to analyze a conflict and take a step-by – step approach to helping a client resolve it themselves.  “It takes two to Tango” and sometimes only one person is interested in resolution. Furthermore, only one person may want to mediate. You can still help and offer a service to that person. Help your clients off the conflict dance floor, stop engaging in conflict behaviors, move onto productive resolution and more peaceful endeavors.

You will learn to:

  • Apply a highly effective Conflict Analysis process that was developed at a leading University.
  • Diagnose what the main problem is that caused the conflict.
  • Use the CT Mediation Conflict Resolution Skillset to build rapport and be an effective Conflict Coach.
  • Use a 6 – Step method to develop a Conflict Resolution Plan with your client.
  • Structure and schedule the timing in a Conflict Coaching Session.

When you enroll in this program you will receive:

  • 6 weeks online Instructor –led classes (Work at your own pace and finish the program faster if you want.)
  • Weekly feedback on assignments from Dr. Shapiro.
  • A CT Mediation Conflict Coaching Workbook
  • A CT Mediation Tip Sheet
  • An opportunity to role-play
  • Highly engaging lessons involving watching and listening to lectures, watching videos, role-playing, reading, self – assessment and writing answers to assignments.

You will also receive:

  • A 30-minute phone consultation with Dr. Shapiro regarding your questions, setting up a practice and how to incorporate Conflict Coaching into your practice or job.

Duration: This is an online home-study program. Start anytime.