There is a growing demand for professional mediators and conflict coaches.

Both Mediation and Conflict Resolution Coaching are not about “winners” and “losers”. They each provide a safe, controlled environment where people in conflict are respected and the needs of both parties to a conflict are carefully considered in order to achieve win/win solutions. The goal of each process is a lasting solution that will be wise and preserve the relationships of those involved.

Who Can Benefit from Mediation Training & Conflict Coach Training

  • Parents
  • Paralegals
  • Small Business Owners
  • Insurance Agents
  • Caregivers for Elders and their Families
  • Construction Professionals
  • Managers
  • Non-Profit Board Members
  • Marriage Therapists
  • Clergy
  • Leaders
  • Human Resource Professionals
  • Attorneys
  • Mediators
  • Teachers
  • Collaborative Divorce Practitioners
  • Psychotherapists
  • Ombudsmen
  • Psychologists
  • Social Workers
  • Financial Advisors 
  • Family Service Officers

Conflict Coaching

Research shows that between 25 – 85% of conflict disputants referred to Mediation choose not to meet face – to – face with the other person. Working with a conflict coach can help save time, money and stress because it will help empower a person who is in the conflict resolution process. A conflict coach helps one design a conflict management plan to resolve the dispute peacefully on their own. The plan is based on a personal assessment of needs, wants, values, conflict triggers and expert conflict analysis. Dr. Shapiro is a conflict coach and helps people create a win/win plan that is tailor-made for each individual, it suits their needs and is uniquely designed for the particular conflict situation. 

The Conflict Coaching process is an effective conflict resolution tool. It is ideally suited for individual clients who are ready to move on and resolve but the other person is not.  The goal of conflict coaching is to minimize the negative economic, social and emotional consequences of conflict. The outcome of conflict coaching is non­‐violent assertiveness, communication skills, negotiation ability, recognition of conflict triggers and a deep understanding of the conflict.  This empowers the client to create a non­‐adversarial, strategic action plan.  The Conflict Coaching action plan allows the client to move on and serves to prevent the client from dwelling in conflict.  The benefits of conflict coaching include lowering stress levels and increasing productivity and healthy morale. 

mediation process

Mediation is a process where a mediator gathers limited information prior to the actual mediation. Then two, or more, disputants meet together with a mediator, who is a neutral, unbiased listener. The parties then discuss their particular conflict while the mediator carefully listens and writes down issues that can be agreed upon. The mediator provides a way for the disputants to tailor their own agreement based on what he/she has written down. The process is confidential and agreements are not signed unless all parties feel that it accurately reflects their concerns. The goal of the mediation is a win / win agreement that satisfies both parties’ needs and preserves their relationship.

What types of cases are ideal for mediation?

Anytime there is a conflict and two or more people are involved. Ideally mediation works when the parties know each other and have ongoing relationships. For example, they work together or are relatives or neighbors. Specifically mediation is used when there are issues involving youth and family, students, landlord and tenant, neighbors, animal owners, business relationships, community, divorce, employment, marital relationships, prenuptial, custody and post divorce.